Trusted Singapore Brand
Award Winning Spa
Premium Quality Products
Frequently Asked Questions
Terms & Conditions
Our Tele Concierge at ATOS HQ will confirm the status of your booking within one(1) working day.
Booking Hotline: 6841 9926
Customer Service Hotline: 6841 9925
For change or cancellation of appointments: Please call our customer service hotline at least 1 day before the original appointment date.
Only one(1) treatment per appointment per day is allowed through online booking.
The Management reserves the right to assign any therapist/masseuse if the requested therapist/masseuse is not available as our buddy system will apply. Each client is assigned to a team of trained therapists.
Bookings – Confirmations – Cancellations
A call will only be made to you if your requested slot or requested staff is not available to rearrange your appointment.
If your request is available a confirmation of date/time will follow via a text message.
You will receive a Reminder Call / Text Message one-day before your appointment.
Kindly re-confirm your attendance by 6pm on the day before your appointment to avoid cancellation of your appointment.
From 02 January 2019, if you cancel your appointment within 24 hours of your appointment, one treatment will still be deducted from your package.
Activation of Waitlisted Clients
You will receive a call / text message one-day before your preferred booking between 6pm and 8pm.
(Cancellation of your appointment after this will result to a deduction of your treatment.)
Arrival for Treatment on time
With effect from 01 October 2018, appointment timing for clients will be strictly followed as we do not wish to disappoint other clients who arrive punctually for their sessions. For those who arrive late for their reserved slots, treatment protocol and duration will be changed to ensure that our next client starts their appointment as scheduled.
Note: We are happy to complete your treatment as long as your late-coming does not affect our next client’s booking.
Your understanding and co-operation is much appreciated.